NoteBook

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Mac
iPad
 

Frequently Asked Questions


If you don’t see your question listed above please send us an e-mail.


Does NoteBook run on Lion?

NoteBook release 3.0.10 and later run on Lion. Please note that support for some Lion features like fullscreen mode will appear in a future update.

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How does licensing work if I purchase NoteBook through the Mac App Store? Will I receive a NoteBook license key after purchasing a copy there?

For copies of NoteBook purchased through the Mac App Store, all licensing is handled by Apple. You will not receive a NoteBook license key from us or from the Mac App Store. When you launch your Mac App Store copy of NoteBook, the Mac App Store will determine if NoteBook is licensed to run on your computer.

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I purchased NoteBook from the Mac App Store but when I run it the Add a Clipping Service menu item is dimmed. How can I enable clipping?

Please download and run the NoteBook clipping activator app to activate clipping.

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Does NoteBook run on the iPad?

YES!!

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Can I sync my Notebooks between my Mac and iPad?

Yes you can, via the Dropbox file sharing service.

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How do I enable Dropbox support in NoteBook on the Mac?

Unlike on the iPad, on the Mac there is no setting to change to begin using NoteBook with Dropbox. To upload your Notebooks to your Dropbox account, just move them to your Dropbox folder (typically named “Dropbox” in your home folder). That’s it! When you open a Notebook that’s located in your Dropbox folder, make a change, and save, that change will be sent automatically to the Dropbox service.

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Does NoteBook support iCloud?

NoteBook does not support iCloud, but you can sync your Notebooks between your Mac and iPad via Dropbox.

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Does NoteBook run on Windows?

No it does not – please let us know (via our support page or info e-mail address) if you want to see a Windows version of NoteBook.

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When I launch NoteBook I see an error message that all NoteBook licenses are in use, but I’m the only person using this copy of NoteBook. What’s going wrong?

For Mobile Me users, there is an issue with Apple’s Back to My Mac service that interferes with NoteBook’s licensing system. Please upgrade to the latest version of NoteBook, available from our downloads page.

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Is there an iPhone or iPod Touch companion application for NoteBook?

No. But, you can export your Notebooks as websites and view them on your iPhone or iPod touch using the mobile Safari application. You can also store your Notebook websites on your phone using, for example, the “Air Sharing” iPhone/iPod Touch program, so that they are always available. Also, any action items that you sync to iCal will automatically appear in your iPhone/iPod Touch when you sync it.

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I lost my license key – how can I get it back?

If you purchased NoteBook from our online store, or registered your copy of NoteBook using our registration page, just use our license key auto-retrieval system.

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I want to install NoteBook on my desktop and laptop – do I need to purchase two license keys?

No, you do not. You can install NoteBook on as many computers as you like. The only restriction is just one of those copies can run at one time.

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After I purchase a license from your website or from a retailer, will the Notebooks I made during my trial still be available?

Yes. Once you add your permanent license to NoteBook’s License Manager, NoteBook will continue from where it left off in your demo trial.

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I have purchased a license – how do I update the software from the demo trial to my permanent license?

If NoteBook says that your demo trial has expired, click the button to go to the License Manager. If your trial has not expired, choose NoteBook -> License Manager from the menus. Click Add in the window that appears, then enter your name and permanent license key.

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I get the following message when I open one of my Notebooks:
“This Notebook appears to be open on the computer named xxxx. Do you want to open it as read only, or to make changes?”
I’m the only person with access to this Notebook – what’s going on?

When you open a Notebook, NoteBook writes a small “lock” file into it. If someone else tries to open that Notebook (let’s say it lives on the network somewhere), their copy of NoteBook will see this lock file and tell them that the Notebook appears to be open already. It’s important to detect when two people try to work with the same Notebook at the same time, because the Notebook can become corrupted as they save their changes. When you close the Notebook, the lock file gets removed. If NoteBook or your computer crashes while a Notebook is open, NoteBook will not have had a chance to remove the lock file. The next time you open that Notebook, NoteBook will see the lock file and think that the Notebook is open in some other copy of NoteBook on some other computer. Because it’s not really open anywhere else, it’s safe for you to choose the “Open to Make Changes” option in the panel.

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I purchased a new computer – will I need a new license to continue running NoteBook?

No, you will not need a new license – NoteBook license keys are not tied to any particular computer. Once you’ve transferred your account using the OS X migration assistant, you should be able to immediately begin using NoteBook on your new computer.

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Help! I copied NoteBook and all of my files to another machine, and now NoteBook says that my license is invalid.

The files that NoteBook creates to hold your license information can become invalid if they are copied or moved. Launch NoteBook and click “Review Licenses” in the panel that appears. In the next panel you’ll see your existing/invalid license – select and delete it. Next, click Add License and re-enter your license information (you will need your original license key).

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Drag-and-drop copies files into a Notebook – is it possible to create a link to a file instead?

Yes. To create a link, drag a document from the Finder over your Notebook, and then press the Control key. When you do, the cursor will change into the “link” cursor (you may have to jiggle the mouse a little to get it to appear). When you release the document, NoteBook creates a link to the original. Linked attachments look just like regular attachments that have been copied into a Notebook, except for a little link arrow in the lower-left corner of the icon/image. You can make linking the default action through the Drag-and-Drop section in NoteBook’s Preferences panel.

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I can e-mail Page Bundles to other NoteBook users, but when I send an entire Notebook the recipient can’t open it. How can I send whole Notebooks?

Certain mail systems, especially those based on IMAP, mangle Notebooks during transit. If you experience problems sending whole Notebooks via e-mail, you can use the Finder’s File -> Compress feature (File -> Archive under Tiger) to compress the Notebook into a single document that mail systems won’t mangle. Page Bundles are immune because they are already compressed – we couldn’t do the same for whole Notebooks, unfortunately.

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